Packaging rules

1. Why this matters

If your parcel is damaged in transit, reebee goes to the carrier first. We buy the shipping label, so we are the party that can file a claim — neither you nor the buyer can.

But every carrier rejects a damage claim as soon as the packaging contributed to it. When that happens, the damage is yours. Follow these rules and the risk stays with the carrier or with us.

2. The basics

Use a sturdy box. A box that has already travelled is usually spent, especially once the corners go soft.

Fill the empty space. If you shake the parcel and hear movement, there isn't enough padding. Paper, bubble wrap or cardboard all work, as long as they fill.

Wrap the item separately, away from the wall of the box.

Seal every seam with packing tape. Not paper tape, not string, not staples.

Clothing and textiles may go in a mailing bag, provided it is sealed and moisture-resistant. A supermarket bag or a bin liner is not shipping packaging.

3. Fragile and vulnerable

Glass, ceramics, displays and anything with a screen: double-box it. The item wrapped in an inner box, that inner box padded inside an outer box, with at least two centimetres of clearance all round.

Electronics: remove loose batteries where you can and secure moving parts. If you still have the original box, use it as the inner box, never as the outer one.

Liquids: cap tightened, taped over, and separately in a sealed bag.

A "fragile" sticker is not packaging. Sorting is automated and does not account for it.

4. Weight and size

The weight you enter on your listing is the weight of the complete parcel including packaging. If it's wrong, the carrier reweighs and bills the difference.

If someone buys several listings at once, that is one shipment: everything goes in one box, under one label.

Above 30 kg none of our carriers will take the parcel. Checkout blocks such an order.

5. Build your evidence

Before sealing, photograph the packed item inside the box, and the closed parcel with the label on it. It takes ten seconds.

If a claim follows, that photo is often the difference between a carrier that pays and a claim that is rejected. Keep them until the order is completed.

6. If it goes wrong anyway

The buyer reports the damage with photos from their order. We file a claim with the carrier straight away — that window is short, so it happens before anyone decides who is liable.

If the carrier pays, that settles it and you lose nothing.

If the carrier refuses because the packaging fell short, the damage is settled against your payout. You get to see the carrier's reasoning.

If nobody is demonstrably at fault, our insurance fund carries the cost.