Return policy

1. Buying from a private seller

When you buy from a private individual there is no statutory right of withdrawal: you cannot return an item simply because you changed your mind. That is not our choice — the law reserves that right for purchases from a trader.

You are protected, however, when an item is not as described: different from the photos, an undisclosed defect, the wrong size or a counterfeit. In that case you open a dispute and we hold the payment until it is settled.

2. Buying from a professional seller

Professional sellers carry a pro badge. With them you have 14 days to withdraw from the purchase after delivery, without giving a reason, and the two-year statutory warranty applies.

The button to exercise that right sits on the order itself, for as long as the period runs.

3. Reporting a problem

Report a problem as soon as possible, and in any case within 3 days of delivery. While that period runs the payment is held by us and the seller has not been paid yet, which is exactly what makes a solution straightforward.

You open a dispute from the order. Describe what is wrong and add photos; that evidence carries a lot of weight. Our staff review the case and decide.

4. Returning and refunds

If we decide the item must be returned, you receive a return label. As soon as the seller receives the parcel we refund automatically to your original payment method. With a justified complaint the original shipping cost is refunded too.

Sometimes a partial refund is the better outcome, for instance a minor flaw on an item you would rather keep. That is possible when both parties agree.

5. Who pays for the return

With a justified complaint the seller bears the return cost. If you return for another reason, such as within your withdrawal period with a professional seller, the return shipment is at your expense unless the seller states otherwise.

6. Local pickup

If you collect an item in person, inspect it on the spot before confirming the pickup. After that confirmation the payment goes to the seller and a return can no longer be arranged through the platform.

7. Questions

If you cannot work it out, contact us at info@reebee.be. Mention your order number so we can look into it straight away.