Terms of service

1. What the platform does

reebee is a classifieds site for second-hand items: you post and search listings and get in touch through the platform's messages.

The sales contract is concluded solely between buyer and seller. reebee is not a party to it, does not process payments, holds no money in escrow and offers no buyer protection, shipping service or dispute mediation over a purchase. Price, payment and handover are agreed directly between the parties.

2. Account, termination and blocking

You are at least 18 or have permission from your legal guardian. You register with a correct email address, keep your password secret and are responsible for what happens with your account. One person = one account.

You can delete your account at any time from your profile; your listings then disappear from the platform. We may block an account temporarily or permanently for serious or repeated breaches of these terms or the law. We tell you the reason and you can appeal. On a block, your active listings are taken offline; anyone permanently blocked does not create a new account.

3. Selling

Selling is free for private individuals. Describe your item honestly and completely, use your own photos of the actual item and mention defects.

Prohibited: counterfeits, stolen goods, weapons, illegal or recalled products, and anything whose sale is legally restricted. We may refuse or remove listings and suspend accounts (strike system with appeal). If we remove something, we tell you why so you can appeal.

Professional sellers (shops) must identify themselves as professional; see the section on professional sellers.

Ranking: results are ranked by relevance to your search and by how recent a listing is. Sellers who meet the publicly documented criteria (see the “Top seller” page) automatically receive that status, which counts towards seller search results. There is currently no paid promotion. Statuses are recalculated periodically and can therefore lapse.

4. Your content and the rights you grant us

You remain the owner of your photos and texts. To be able to show your listing, you grant reebee a non-exclusive, royalty-free licence to store, display, resize or crop that content and use it wherever your listing appears: search results, category pages, a share preview on social media and alerts to interested members. That licence runs for as long as your listing is online and only to operate and promote the platform.

If you delete a listing or your account, we stop that use. Copies may linger briefly in backups and in search-engine caches — over the latter we have no direct control.

You warrant that you hold the rights to what you post: your own photos of the actual item, no images or text belonging to someone else, and nothing that infringes third-party rights.

Optional AI help: if you use the fill-in assistance (photo recognition, title/description, price suggestion), we send the photos and texts concerned to the AI provider we have configured in order to generate that suggestion. We do not sell your content and do not make it available for training AI models.

5. Use of the platform

The platform itself — the name reebee, the logo, the design, the texts and the software — belongs to us or our licensors. You get the right to use the platform for what it is intended for, nothing more.

Not permitted: automated data collection (scraping, bots, crawlers — other than the usual search engines), copying or reusing listings or user data outside the platform, artificially influencing search results or statistics, circumventing security or technical limitations, and using multiple accounts to evade rules or a block.

Other users' contact details may only be used to communicate about a specific listing — never for advertising or unsolicited messages.

6. Contact and arrangements between buyer and seller

Interested in a listing? You get in touch through the platform's messages. Price, payment method, time and place of handover are agreed directly between buyer and seller.

Because reebee does not process payments, there is no buyer protection and no refund procedure through the platform. So be careful: meet in a public place, check the item before you pay, and never send money to someone you do not know. Requests for advance payment, gift cards or payments outside a normal meeting are a known fraud pattern — report them via the report button or the contact form.

7. Problems, reports and safety

Something wrong with a listing or a user — counterfeits, deception, inappropriate content or suspected fraud? Use the report button on the listing or the contact form. We assess every report and tell the person concerned why we intervene, if we do.

Disputes about the purchase itself are settled between buyer and seller: because reebee is not a party to the contract and does not process payments, the platform cannot refund or hold funds. If you suspect a crime, report it to the police.

8. Professional sellers (B2C)

When you buy from a professional seller, statutory consumer rights apply directly between you and that seller: a 14-day right of withdrawal for distance selling and a 2-year legal guarantee. The platform shows whether a seller is private or professional.

Professional sellers are themselves responsible for their legal obligations (identification, guarantee, conformity, product safety) and verify their business details before publishing.

9. Liability

reebee provides the classifieds platform as described, but is not a party to the sale and not liable for the items, the accuracy of listings or the arrangements users make between themselves. Except in case of intent or gross negligence, our liability is limited to what the law allows.

10. Changes, governing law and dispute resolution

We may change these terms. Significant changes are announced at least 15 days in advance on the site or by email; if you disagree, you can close your account during that period. Changes required by law or fixing a security issue may take effect sooner. Belgian law applies.

Consumers can turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be). For a cross-border dispute within the EU, the European Consumer Centre Belgium (eccbelgium.be) can help. The European ODR platform was discontinued on 20 July 2025 and no longer exists.

Reports of illegal content are handled under the Digital Services Act — use the report button on a listing or the contact form. Authorities can reach us through that same form.