Account
Contacting reebee
Ask the assistant your question; if it cannot help, it creates a ticket. You can also use the contact form directly.
The fastest route
Click the help button in the bottom right and ask your question. The assistant can answer most questions immediately and can look up your order status. If that is not enough, it creates a ticket in one click and a staff member takes over. Your conversation goes along automatically, so you do not have to explain everything again.
Straight to a ticket
Prefer a human right away? Use the contact form. Always include:
- your order number or the link to the listing, if it is about one of those;
- what you have already tried;
- any screenshots or photos.
That saves a back-and-forth round, and therefore days.
What to expect
You get an immediate confirmation with a ticket number (TICK-…). We reply by email, and you also follow the conversation in your account under Support. Just reply to our email — your response is automatically added to the same ticket.
For decisions about disputes, moderation and appeals a staff member is always involved. Those are never taken automatically.